(NAS:EGAN) eGain: The Rise of Knowledge Management Systems
EGAN provides workflow solutions for contact centers, known as Knowledge Management Systems (KMS). These systems aggregate up-to-date information enabling customer service agents to deliver high-quality responses to customers. With the rise of generative AI, enterprises increasingly recognize the value of such solutions, leveraging AI agents to provide superior customer interactions at reduced costs—a technological sea change. While eGain has strong offerings in this space, its ability to capitalize on...